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Frequently Asked Questions

What is your cancellation policy?

  • 0 – 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
  • 2 – 7 days prior to service: 20% of service total is due (equals an 80% account credit)
  • 8 days prior to service or more: No charge, refund in full (account credit).

Do you offer any discounts or coupons?

We offer a 10% discount for any household including a foster pet. Our pre-payment plans come with perks, freebies and a discount for our Royal fur babies. Additionally, you can earn Pet Nanny Expert credit by writing reviews and referring your friends!

Do you board animals in your home?

Ebony’s Pet Nanny Experts provide in-your-home care for your pets. We do not offer any services in our own homes.

Can you check on my cat every other day?

While cats can be aloof leading many to believe they “don’t need much attention”, experience has shown us nothing can be further from the truth. Cats get lonely and long for affection particularly when they don’t know where their owners are. Additionally, cats often do not show symptoms of hurt or illness until it is very close to being “too late”, so we insist in checkin in with cats at least once daily to ensure they are loved on and in good health.

I don’t use a leash with my dogs. Can you let them out off leash?

While your dog may be very obedient and responsive with you, dogs may behave differently away from their owners. Because of this, we do not let dogs off leash while in our care.

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